workforce development
East Central Community College
Decatur,
MS 39327
Leadership Essentials Curriculum
This module builds the foundation for helping your team leaders align team members with your organization's strategic objectives. Essential Skills of Leadership teaches team leaders how to maintain team members' self-esteem, focus on behavior, and encourage others to commit themselves to common goals.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
Communicating effectively is the key to implementing good management skills. In this module, your team leaders learn to create a climate of open communication, design clear, concise messages, recognize nonverbal cues, probe for clarification, and how to confirm another person's understanding of the issues.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
Upon completion of this module, the team leader will have the skills to conduct a successful meeting with a team member on how to perform a job, task or skill. The team leader will also learn how to distinguish between performance problems that require coaching and those that can be best handled by some other means.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
Most managers and team leaders realize the importance of upward communication, but few accept their own managers. Managers and team leaders will learn how to model communication so that a desires result is achieved.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though Sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the “hidden agendas” that so often underlie chronic grievances.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
This module give valuable insights into and practice of the “Three W’s” of effective delegation: When should team leaders delegate? Whom should they delegate to? And What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module teaches how to establish specific, measurable attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
Most of us dislike having to discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline, self-discipline. It also motivates team members to accomplish their goals and work well within the organization.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
Absenteeism…Repeated tardiness…Conduct…Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to improve these issues. Merely quoting company regulations to the noncompliant work will not solve the problem. The truly effective team leaders immediately addresses poor work habit in a supportive way.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
This module teaches the way an evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1˝ hours