YOUR MOBILE ID
Your Warrior Pass Card is now available in Apple Wallet, Google Wallet, and Samsung Wallet!
The Warrior Pass is available to all enrolled students and current employees.
Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Warrior Pass.
Your Warrior Pass acts just like your physical card and now you can add it to your preferred digital wallet.
Getting Started
Minimal set up is required to use your Warrior Pass. Most users can begin using their Warrior Pass on their phone in minutes. An approved photo is required.
Photo Submission/Preparation
Once you have received your ECCC student email address, please upload a photo for your Warrior Pass via the Transact eAccount mobile app. Photos will generally be approved within 2 business days
Please review our photo requirements:
- Take a new photo.
- Make sure the photo is clear and high quality.
- Use good lighting. Photos that are dark, overexposed, or show glare on glasses will not be accepted.
- Needs to have a plain, solid white, off-white or light blue or gray background. (No patterns, textures, or scenic backgrounds)
- Centered, including both shoulders with full face in view using a neutral facial expression or a natural smile.
Setup & System Requirements
Apple Wallet
Google Wallet
Samsung Wallet
Using Your Mobile ID On and Around Campus
Where can I use my Warrior Pass?
• Door Access (Dorms, Warrior Wellness Center)
• Mabry Memorial Cafeteria & The Grill
• Warrior Trading Post
How do I update information on my Warrior Pass?
Name information on the Warrior Pass comes to us from the university’s core business systems and needs to be updated there. Students should contact the Admissions Office. Faculty and staff should contact Paige McKinnion to request updates. Once changes are completed, the updates will sync to the Warrior Pass on your phone within 48 hours.
Why are my account balances not displaying?
• Account balances are currently only displayed on Apple & Samsung Galaxy devices
• If your account balances are $0, they will not display until funds are added.
• If you have available funds that are not displaying, please contact the Business Office at 601-635-6208 or email businessoffice@eccc.edu.
Why do I have a negative balance on my Warrior Pass?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
I used my credit card at a participating retail location when I meant to use my Warrior Pass. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Warrior Pass.
I am graduating or leaving the University. What happens to my Mobile ID?
As with your physical Warrior Pass, your Mobile ID will become inactive at the end of the school year or when you no longer meet eligibility requirements. If you transfer to another participating program or department at ECCC, your credential will stay active and update accordingly.
I am not having success adding my Warrior Pass to my device. Who can help me?
Contact the IT Department at ithelpdesk@eccc.edu.
How do I change or recover my school login password?
Contact the IT Department at ithelpdesk@eccc.edu.
How do I activate and install the multi-factor authentication?
Contact the IT Department at ithelpdesk@eccc.edu.
I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
How do I update the Transact eAccounts mobile app?
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.
My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Securing Your Account
What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?
• During regular business hours, contact the Enrollment Management Office at 601-635-6205 to notify us to deactivate the Warrior Pass. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• In the Transact eAccounts app:
o Click the settings gear in the upper right corner.
o Select the Card Management option.
o Choose the credential you want to deactivate and toggle it off.
o You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the Transact eAccounts web version:
o Select Card Services
o Select Deactivate Card
o Select the credential to deactivate and click on “Deactivate Card”
o You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
• Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/
How do I reactivate my credential if I find my lost device?
• To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts App:
o Click the settings gear in the upper right corner.
o Select the Card Management option.
o Choose the credential you want to reactivate and toggle it on.
o You will receive a confirmation email. Only the selected card will be reactivated.
• In the Transact eAccounts Web Version:
o Select Card Services
o Select Activate Card
o Select the credential to reactivate
o You will receive a confirmation email. Only the selected card will be reactivated.
To access the full User Guide & FAQs for each of the available digital wallets, please use the links below:
Apple Wallet
Google Wallet
Samsung Wallet
